Grand Theft Auto V, Battlefield 4, and Halo: The Master Chief Collection all had very rocky launches. This just goes to show that even the biggest names in gaming are prone to a less than desirable outcome when finally pushing their games out to the public. Unfortunately Satisfactory has suffered the same fate. Lots of people, eager to play the game on day one, are being hung out to dry as they simply cannot complete their purchase to get it into their hands. If you’re one of the unlucky ones, this article can help you overcome the various obstacles thrown in your way.
“Please Update Your Billing Information”
One of the most common issues that crops up when purchasing the Early Access has to do with Epic Games themselves. For some reason, Epic is locking accounts to a country that may not necessarily be the country you really live in, for example, my account was locked to Italy, despite me living in the United States.
This issue only gets worse as you try to buy games using PayPal or other services similar in nature, as your PayPal account is set to where you actually live. When Epic notices the two locations don’t match, it automatically assumes the purchase is fraudulent and rejects any money being used. In my case, I was presented with this error:
How do you address this?
The best way to go about getting the issue fixed is by requesting a country change for your Epic Games account. This is extremely simple and often effective. Alternatively, those who make purchases with a credit or debit card tend to get better results. If this is not an option, however, try the following:
- Go to the Epic Games Support page
- Click “CONTACT US”
- In the drop-down Labeled: Use the drop-down selection that best describes your inquiry, Select Delete / Update Billing Information
- In the Describe your problem here field, describe what country you’d like to change your account to.
- Click SUBMIT and wait for support to contact you via email with more information.
If the steps above don’t get the job done, attempt contacting Epic Games Support and informing them of the issue. This is a surefire way of getting it addressed. When contacting support, be sure you have the following on hand:
- Your Epic Games account
- Your preferred payment method
Be patient with support as they are trying their best to help you. Let them know you need the country set with your account to match the country you actually live in. If you have the means, attempt to buy the game before you close the support line, just in case another problem is discovered.
Hopefully, by following the steps given in this article, you’ll get your copy of Satisfactory and start playing soon, remember to allow support a few days to get back to you as they are helping lots of other people with the exact same problem. Best of luck!